Terms of Use.

These Terms of Use ("Terms") form a binding agreement between you andCongruence Corporation d/b/a Provost Health ("Provost," "we," "us," or "our") governing your access to our website, waitlist, and applications (collectively, the "Services"). Please read them carefully. By using the Services you agree to be bound by them. If you do not agree, do not use the Services.

1. Emergencies

2. Who provides what

Provost is a management services organization. Provost is not a health care provider, does not practice medicine, and does not employ the physicians who treat you. Medical services are provided by independently owned professional corporations (the "Medical Group") whose licensed clinicians exercise independent professional judgment in all clinical matters. Provost provides the Medical Group with technology, facilities, administrative support, and non-clinical personnel under a management services agreement.

Nothing in these Terms permits Provost to control, direct, or interfere with the practice of medicine or the professional judgment of any clinician.

3. The website is not medical care

Content on the Services is provided for general informational purposes. It is not medical advice, and it does not create a physician-patient relationship. Visiting the site, joining the waitlist, or sending us a message does not make you a patient of the Medical Group. A physician-patient relationship begins only when the Medical Group accepts you as a patient and you complete its consent and enrollment documents.

Never disregard or delay seeking professional medical advice because of something you read on the Services.

4. The waitlist

Our first locations have not opened. Joining the waitlist reserves nothing, guarantees no appointment, creates no obligation on either side, and does not begin care. We may contact you about availability and may close, change, or prioritize the waitlist at our discretion. You may ask us to remove you at any time.

5. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services on your own behalf. A parent or legal guardian may use the Services on behalf of a minor for whom they have legal authority, and by doing so accepts these Terms for that minor. The Services are offered only in the United States.

6. Where care is available

Clinicians may practice only where they are licensed. Care — including any telehealth visit — is available only in the states where the Medical Group and the treating clinician are authorized to practice, and generally requires that you be physically located in such a state at the time of the visit. Availability may change, and a service described on the Services may not be available to you.

Telehealth has limits. Your clinician may determine that your condition requires an in-person visit, and may decline to provide care by telehealth for that reason.

7. Artificial intelligence and physician oversight

Provost uses artificial intelligence to read your record, prepare draft responses, summarize results, and flag changes. You should understand the following:

• A licensed clinician reviews AI output before it is used to make a clinical decision about you. AI does not diagnose, prescribe, or direct your care on its own.
• AI-generated content can be incomplete or wrong. It is not a substitute for your clinician's judgment, and it is not medical advice on its own.
• Responses drawn from your record depend on the accuracy and completeness of that record.
• Do not rely on any automated response in an urgent or emergency situation. See Section 1.

8. Connected devices

You may connect wearables and health applications. Connecting is optional; you choose what to share and may disconnect at any time. Device data is supplemental — it is not a diagnostic device, it is not monitored in real time, and no one is watching it continuously for emergencies. Accuracy, availability, and syncing depend on the device manufacturer and the third-party integration provider, and we do not warrant them.

9. Accounts

You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for activity under your account. Tell us promptly at support@provosthealth.com if you suspect unauthorized use. Giving us accurate health and identity information matters — clinical decisions may be made in reliance on it.

10. Fees

Fees, membership terms, billing, insurance, cancellation, and refunds are governed by the separate agreement you enter into when you enroll, not by these Terms. Where the two conflict as to fees or clinical services, that agreement controls.

11. Electronic communications

You consent to receive communications from us electronically and agree that electronic notices, disclosures, and agreements satisfy any requirement that they be in writing. Standard email and SMS are not fully secure; we use secure channels for clinical detail. See our Privacy Policy for messaging choices.

12. Intellectual property

The Services and their content — text, graphics, logos, software, models, interfaces, and documentation — are owned by Provost or its licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit them without our written consent.

Your medical record is yours. Nothing here transfers ownership of your health information to us, and you may obtain a copy of your record as described in the Notice of Privacy Practices.

13. Prohibited conduct

You agree not to:

• Violate any law, regulation, or third-party right
• Attempt to access accounts, data, or systems you are not authorized to access
• Use bots, scrapers, or crawlers except as our robots.txt permits
• Interfere with the integrity, performance, or security of the Services
• Transmit malicious code or harmful material
• Reverse-engineer, decompile, or disassemble any part of the Services
• Misrepresent your identity, or impersonate another person in seeking care
• Submit information you know to be false in connection with a clinical matter
• Use the Services to obtain controlled substances unlawfully
• Use the Services for any fraudulent, deceptive, or harmful purpose

14. Privacy

Our Privacy Policy describes how we handle information collected through the Services. Protected Health Information created in the course of your treatment is governed by HIPAA and by the Medical Group's Notice of Privacy Practices, which controls where it applies.

15. Disclaimer of warranties

Nothing in this section disclaims any warranty or liability that cannot be disclaimed under applicable law, and nothing here limits the professional responsibility of a treating clinician.

16. Limitation of liability

These limits apply to the Services described in these Terms. They do not apply to claims of professional negligence against a treating clinician or the Medical Group, and they do not limit liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Dispute resolution, arbitration, and class action waiver

Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New York County, New York. Judgment on the award may be entered in any court with jurisdiction.

You and Provost each waive the right to a jury trial and the right to participate in a class, collective, or representative action. The arbitrator may not consolidate claims or preside over a class proceeding.

Exceptions. This section does not apply to: (a) claims that may be brought in small claims court; (b) claims for injunctive relief regarding intellectual property; or (c) claims of medical malpractice or professional negligence, which are governed by the agreements you sign with the Medical Group and by applicable state law.

Your right to opt out. You may reject this arbitration agreement by emailing legal@provosthealth.com within 30 days of first accepting these Terms, stating your name and your intent to opt out. Opting out does not affect any other part of these Terms, and we will not hold it against you.

18. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. Where arbitration does not apply, disputes will be resolved exclusively in the state or federal courts in New York County, New York, and you consent to their jurisdiction. Nothing here overrides a mandatory consumer protection right of the state where you live.

19. Termination

We may suspend or end your access to the Services at any time. Ending access to the Services is not the same as ending a treatment relationship, which is governed by the Medical Group's policies and by the professional obligations that apply to discharging a patient. Sections 12, 15, 16, 17, and 18 survive termination.

20. Changes

We may revise these Terms by updating this page and the effective date above. For material changes we will provide reasonable notice. Continued use after a change constitutes acceptance.

21. General

If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms and the Privacy Policy are the entire agreement between you and Provost regarding the Services, and are separate from the enrollment, consent, and treatment documents you sign with the Medical Group.

22. Contact us